01
"When a new PI lead calls your office at 7:42 pm on a Friday, what actually happens to that call?"
If it goes to voicemail, that caller is dialing the next firm on Google before your team hears the message Monday morning.
Bilingual Legal Intake — 24/7/365
Turn every call into a signed client.
Sempull Inc is the bilingual call center built exclusively for U.S. law firms. We answer in English and Spanish, qualify leads to your criteria, and book retained cases — after hours, weekends, holidays, and during the business day.
- After-Hours & Daytime Coverage
- 100% Bilingual Agents
- Legal-Trained Intake Specialists
Live now
"Sempull, good afternoon. How may I direct your call?"
Average pickup: 7 seconds
1.2M+
Calls answered annually
180+
Law firms served
5+
Years serving law firms
< 8s
Average pickup time
EN / ES
Languages, native level
A few honest questions
What's it really costing your firm when a call goes unanswered?
Most managing partners we talk to have never run the numbers. Before we quote anything, we want you thinking about these:
02
"When a Spanish-speaking client hears English-only hold music — where do you think they go next?"
Hispanic clients in the U.S. control over $2.8T in buying power and 70%+ prefer to be served in Spanish. Are you really willing to hand them to your competitor?
03
"If your paralegal is on the phone qualifying a lead, who's working on the file that already pays you?"
Every minute of intake your billable staff handles is a minute they're not moving a retained case forward.
04
"If you knew the exact number of signed cases you lost last month to missed calls, would it change how you staff your intake?"
On our discovery call we'll walk through your call logs and show you — line by line — what those leaks are worth.
Let's run those numbers together
Book a 30-min discovery callWhat we do
Everything between a phone ringing and a signed retainer.
Bilingual Legal Intake
Live agents trained in personal injury, immigration, family, criminal and workers' comp intake — answering in seconds, in English or Spanish.
After-Hours & Overflow
Nights, weekends, holidays, and lunch hours covered seamlessly. Your firm never sends a new client to voicemail again.
Lead Qualification
We use your custom intake script and disqualification rules so only retained-ready cases reach your attorneys.
Appointment Setting
Direct calendar booking with your intake coordinators or attorneys — no missed follow-ups, no leaked leads.
Web Chat & SMS
Bilingual live chat and two-way text on your website, routed to the same trained intake team.
CRM Integration
Native delivery into Litify, Clio Grow, Lawmatics, Filevine, MyCase, HubSpot and Salesforce.
Why Sempull
Sempull vs. in-house receptionist vs. generic call center.
One trained bilingual team, built for law firms, at a fraction of in-house cost.
| Capability | Sempull Bilingual legal intake | In-house Receptionist + VM | Generic Answering service |
|---|---|---|---|
| 24/7/365 live coverage | |||
| Native bilingual (EN/ES) agents | Limited | ||
| Trained on legal intake & NEPQ | Maybe | ||
| Conflict-check fields captured | |||
| CRM / case-management integration | Native | Manual | Add-on |
| Call recording + QA scoring | Extra | ||
| Average answer time | < 20s | 1–3 min | 30–90s |
| HIPAA / TCPA workflows | DIY | ||
| Monthly cost (starting) | $1,200 | $5,500+ | $800 |
| Performance guarantee |
Call center plans
Coverage that scales with your case volume.
Every plan includes 24/7 live bilingual answering, custom legal intake scripts, CRM delivery, email and text confirmations, and holiday coverage. Pricing is tailored to your firm — we'll quote on the discovery call.
Starter
Solo & small firms
250 minutes / month included
- 24/7 live bilingual answering
- Standard legal intake script
- Email + SMS lead delivery
- Holiday & weekend coverage
Practice
Growing 2–5 attorney firms
500 minutes / month included
- Everything in Starter
- Custom intake script & DQ rules
- Native CRM integration
- Calendar booking with attorneys
Most chosen
Firm
Mid-size firms
1,100 minutes / month included
- Everything in Practice
- Conflict checks before transfer
- QA-monitored & recorded calls
- Bilingual web chat & SMS
Enterprise
High-volume PI / mass tort
3,000+ minutes / month included
- Everything in Firm
- Dedicated bilingual intake team
- Campaign & TV-ad call surge support
- Weekly reporting & QA reviews
All plans include: setup, training, intake script build, CRM integration, English + Spanish coverage, and call recordings.
Virtual legal assistants
A dedicated legal assistant — without the in-house overhead.
Trained virtual assistants embedded with your firm. They answer calls, manage your calendar, follow up with leads, and handle client communication in English or Spanish.
Included: legal-intake training, calendar & inbox management, lead follow-up, document prep support, weekly performance check-ins.
Why Sempull
Built for law firms. Staffed by people who sound like your clients.
Generic call centers lose the Spanish-speaking client at hello. Sempull's agents are 100% bilingual and trained on legal-specific intake, ethics walls, and conflict-check workflows. We are an extension of your firm — not a switchboard.
- No voicemails. Ever.
- Recorded & QA-monitored calls
- Conflict checks before transfer
- Per-firm intake scripts
Practice areas
Specialized intake for every case type
01Personal Injury
02Immigration
03Workers' Compensation
04Family & Divorce
05Criminal Defense
06Mass Tort & Class Action
07Social Security Disability
08Employment Law
Case Studies
Real law firms. Measurable outcomes.
Snapshots from firms that moved their intake to Sempull. Practice areas, the problem we inherited, and the numbers after launch.
Personal Injury
Mid-size PI firm · Florida
Challenge: Missing 40% of after-hours Spanish-speaking MVA leads to competitors.
Signed retainers up 62% in 90 days
- 62%
- More signed cases
- 8s
- Avg. pickup
- $1.4M
- New fee revenue (Q1)
"Sempull's bilingual intake team turned our night and weekend calls into our highest-converting shift."
Immigration Law
Boutique immigration practice · Texas
Challenge: Solo intake coordinator couldn't keep up with Univision ad call volume.
3x consults booked, zero leads lost
- 3.1x
- Consults booked
- 100%
- Spanish coverage
- 27%
- Cost vs. in-house
"Our clients hear a native Spanish-speaking specialist on the first ring — even at 2 a.m. It changed the practice."
Workers' Compensation
Multi-office workers' comp firm · California
Challenge: High-volume claims line with inconsistent qualification across offices.
48% lift in qualified retainers
- 48%
- Qualified retainers
- 92%
- CRM data accuracy
- 24/7
- Live coverage
"The intake scripts, qualification, and same-day CRM hand-off are exactly what our case managers needed."
Outcomes reflect aggregated 90-day performance after onboarding. Firm names withheld for client confidentiality; references available on request.
What attorneys say
Trusted by firms across the U.S.
Sempull doubled our Spanish-language intake conversion in the first 60 days. They sound like part of our firm.
We stopped losing after-hours leads. Every call is answered, qualified, and on our calendar by morning.
Our virtual assistant handles intake, calendar, and follow-up. It freed up 15 hours a week for our paralegals.
ROI Calculator
How much is one missed call costing your firm?
Most firms underestimate this by 5–10x. Move the sliders to your numbers — we'll show you the annual revenue walking past your front door.
$8,500
12 calls
18%
Estimated revenue lost
Per week
$18,360
Per year
$954,720
Sempull plans start under 1.5% of this number — and we typically recover the first month's fee in week one.
Security & Compliance
Built for law firms that can't afford a breach — or a missed call.
Your clients trust you with their worst day. We hold that same standard for every call, transcript, and signed retainer that passes through Sempull.
Bank-grade encryption
All intake data encrypted in transit (TLS 1.3) and at rest (AES-256). Zero plaintext PII on agent screens.
HIPAA-aware workflows
Agents trained on PHI handling. BAAs available for firms with medical-records or PI intake.
Attorney–client privilege
Signed NDAs and confidentiality protocols. Conflict-check fields captured before scheduling.
Redundant US infrastructure
99.98% uptime SLA. Geo-redundant call routing with automatic failover — never miss a lead.
Call recording & QA
100% of calls recorded, scored weekly, and delivered to your case-management system within minutes.
Performance guarantee
30-day pilot. If qualified-lead volume doesn't lift in the first 60 days, we refund the setup — in writing.
HIPAA-aware·Annual third-party security review·TCPA-compliant scripting·GDPR / CCPA ready·US-based ownership
Free Playbook · 14-page PDF
The Spanish-Speaking Client Playbook.
The 5-step framework we use across 40+ U.S. law firms to win, qualify, and retain Hispanic clients — including the 12 intake fields, the WhatsApp confirmation script, and the benchmarks top-quartile firms hit.
- The 20-second greeting that lifts intake completion 38%
- Culturally-aware NEPQ qualifying scripts (in Spanish)
- The 12 fields that close PI, immigration, and workers' comp cases
- Benchmarks: industry vs. top-quartile vs. Sempull-managed firms
- 5 pitfalls that quietly kill Hispanic conversion
Contact
Start capturing every signed case you're missing.
Book a 30-minute discovery call. We'll review your current intake flow, identify lost-lead leaks, and quote a plan tailored to your firm. No setup fees, month-to-month.
Book a 30-min discovery call- +1 (305) 306-2356
- sales@sempull.com
- Miami, FL · Operations 24/7/365